Inquiry hours: Monday to Friday 10am-5pm (excluding public holidays, temporary closures, and long holidays)

(The physical store is open only on Fridays, Saturdays, and Sundays . Click here for details .)

We will ship your item within 3-5 business days. (Only on weekdays)

Free shipping on purchases over 9,000 yen (tax included)!

(Free shipping for Hokkaido and Okinawa for orders over 12,000 yen)

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[Solved] If the error message "Shipping is unavailable" is displayed.

For some orders, the following error message appears and the order cannot be confirmed.

Shipping not available

Your order cannot be delivered to the address you selected. Please check your address and ensure it is accurate before re-entering or choosing a different address.

We have contacted Shopify, the e-commerce platform we use, and are currently investigating the cause.

In fact, delivery is possible , so if the above error is displayed, please contact us using the inquiry form .

We will place your order on your behalf .

After the transaction is completed, we will send you an invoice via email , so please make the payment via email.

*Please state the phone number and name you used when ordering.

*Please change your settings so that you can receive our email addresses (info@haretoketo.comおよびharetoketo.rawchocolate@gmail.com ).

Please note that orders that can be delivered on or the day before Valentine's Day are those that have been paid for by 9:00 a.m. on the 12th .

Even if you contact us, we may not be able to fulfill your order immediately, so please let us know as soon as possible.

Until recovery We apologize for any inconvenience this may cause and appreciate your understanding and understanding.