Raw cakes are particularly delicate products, so damage may occur on rare occasions depending on how they are handled during transportation.

*There may be slight scratches or deformations due to shaking during shipping, so if you wish to receive the item in perfect condition, please be sure to use "In-Store Pickup" .

Additionally, delays may occur depending on weather and road traffic conditions .

Such problems are especially likely to occur during the winter season and during event periods (midyear gifts, year-end gifts, Mother's Day, etc.).

[We recommend delivery at least 2-3 days before the date of use to check the condition. ]

Please be aware that we cannot respond the same day in the event of a problem before placing your order.

If there is damage during shipping, we cannot respond on the same day.

Raw chocolate has a shelf life of 4 months from the date of manufacture, and raw cakes have a shelf life of approximately 2 months after being frozen , so we recommend that you specify a delivery date well in advance.

*Damage during shipping is subject to compensation by the shipping company, but we will take action after the shipping company collects the damaged product.

Please understand that if there is a delivery problem, we will only be able to resolve the issue within 2-4 days at the earliest. (If the item is out of stock, it will be resent after production.)

Please note that if you live in an area where delivery from Shiga Prefecture takes more than 2 days (north of Tohoku, south of Kyushu, remote islands), it may take 3-5 days for the product to be delivered to you again. Masu.

For this reason, we recommend delivery at least 3-5 days before the date of use .

Immediately after completing your order, we will accept requests to change the date and time or cancel your reservation.If you wish to change the date or time, or if you do not agree to the above, please contact us. We apologize for the inconvenience, but please contact us as soon as possible to change the date and time or cancel your reservation.

We apologize for the inconvenience, but please understand that raw sweets are extremely delicate products and are transported with a large amount of luggage .